Credit: DisneyA Walt Disney World Resort guest recently shared a nightmare experience from a recent stay at Disney’s Animal Kingdom Lodge. The Central Florida Disney Park guest, who is also a Disney Vacation Club (DVC) member, said their wife was injured by broken glass on the balcony of their hotel room and received no compensation or assistance from cast members in cleaning it up.
Broken Glass on Balcony at Disney’s Animal Kingdom Lodge
Earlier this month, Reddit user u/pissedoffguest shared a photo of pieces of broken glass on their balcony at Disney’s Animal Kingdom Lodge. The DVC member explained that the glass appeared to be left over from someone who had previously stayed in the room and had been missed by housekeeping cast members.
What happened
“I joined DVC about a decade ago as they seemed to care about guest experience,” the Walt Disney World Resort guest began. “I brought my family to Animal Kingdom Lodge for the week for a nice family trip.”
Unfortunately, the guest’s wife was injured by the broken glass on the balcony of their Disney Resort hotel room.
“Last night after getting the kids in bed my wife and I were enjoying a couple drinks on the balcony when broken glass, not from us, punctuated her foot,” the social media user continued. “We struggled to get it out so we went to bed and figured Disney could help us in the morning.”
Lack of Response From Walt Disney World Resort
The guest emphasized that they weren’t looking for compensation, just medical assistance and help cleaning up the remaining broken glass.
“We are not the type to try and make easy money,” they wrote. “This morning when we called the front desk they told us we could call 911 but we are responsible for it. When my wife asked about the glass getting cleaned up they had house cleaning drop off a vacuum for us to clean up, again, a mess left behind from I am assuming previous tenants but not us.”
Not wanting to risk further injury by trying to clean up the glass themselves, the guest requested further assistance.
“When I called and said that wasn’t acceptable, they had house cleaning come again with a microfiber rag and nothing else,” they recalled. “For broken glass on a balcony. And again, handed it to us to clean up. I am at a complete loss in the lack of giving a sh*t by Disney that I’m ready to never go again.”
Walt Disney World Resort did not publicly respond to the guest’s allegations. The family planned to visit the front desk to express their concerns about their experience, but did not share any further updates on social media.
Have you ever stayed at Disney’s Animal Kingdom Lodge? Share your experience with Inside the Magic in the comments!
Please note that the story outlined in this article is based on a personal Disney Parks guest experience. No two guest experiences are alike, and this article does not necessarily align with Inside the Magic’s personal views on Disney Park operations.