Lets put blame where blame is due. Disney executives have made Disney so expensive that they are serving the entitled customers now. Instead of having the customers who struggle to get there, but wanna give their kids a moment to remember for a lifetime, the ones that are going are the ones that can afford to go anywhere in the world so they expect the Disney magic. It’s not about the cast members failing at giving magical moments… It’s the premium price point experience that people expect premium experience that includes premium content for their premium family members.
They want the big money people, so they have them. Those are the the ones who only care that they get it all as they expect everyday.
Its not middle class people or passholders who simply want the adventure of the magic. Disney got the clients they want, while losing the fan base they had.
After all money buys everything including magical moments.
No surprise – give some people an inch – they want a country mile.
Magical Moments should not be expected – but that’s not the world we live in anymore.
Thanks to all the CMs who provided them over the years!
I have been pleasantly surprised by the amount of authority the cast members have (or, rather, had). But, I think it was Disney’s leadership that recognized who the guests see most, and this helps the cast members who are “at work” have a little extra fun. I’ve been the beneficiary of several pixie dust moments, including a “Fastpass” for Toy Story Midway Mania, before FP was added; re-riding Maliboomer over and over without the (30 minute) way – simply because we were having fun and making the cast member’s day, and getting a prized pin for my daughter because we had skipped down mainstreet together – back when she was young enough to be willing. 🙂
Ah well, I guess this is why we can’t keeping having nice things.
A pixie dust moment is nice for everyone. And in visits doesn’t happen enough. My wife has epilepsy, and experiences seizures, her epilepsy affects her engagement with others and she can escalate quickly or be oblivious. Some cast members have treated her badly, and the new DAS has completely failed her, but then some cast members can absolutely make her smile, it’s not Disneys fault, except for the DAS, a good person, happy with the job they are performing is key. And keeping the employee’s emotions happy involves a lot so let’s every keep it in mind when engaging each other working or not.
Disney has embraced the social influencer/ticktocker and they ruin the magic in Park far more often than a cast member by their behavior while recording themselves, often to the detriment of other guests with their sense of entitlement.
It’s too bad that some will ruin it for everyone. To be gifted something special is ‘magical’. When my grandson was little, he was on a Pirate Adventure. His shoe broke and one of the ‘crew’ went and got him new Disney flip flops to wear. It was so nice & unexpected.
I don’t know what is happening now a days….. People are destroying the magic of Disney. Jumping from rides, fighting, wearing the most explicit clothing (maybe hoping to get a free shirt – even that is terrible) and just feeling entitled to certain things. It’s just awful. 😩
I agree with the comments posted about privileged individuals ruining a nice thing. About five years ago we had an incident where my FREE Magic Band malfunctioned and prevented me from using it to make a purchase. The CM said to go to my hotels concierge desk snd they would remedy the problem. I did so and they promptly fixed the issue but to my surprise they issued me a GOLDDN TICKET for my entire party. It was totally unexpected and made us feel very special. I wish those days would return.
I used to love the Magical Moments I’d make for someone and/or some family. It makes me so sad to know that today’s CM might not have the same happiness of creating one. What the self-entitled now expect is appalling and downright evil. If the only reason you visit WDW is to see how many freebies you can get, don’t go … STAY HOME!!!
I have a solution that is easily incorporated and needs to be heavily advertised. It’s a guaranteed way to NOT get a Pixie Dust moment: Ask and/or expect it.
I’ve been lucky enough to receive pixie dust moments twice in the 35 or so visits I have made to Disney. So what’s my secret? Easy.
1) Be polite and friendly. You are much more likely to attract the attention of a cast member by being polite and kind and remembering that they have a job to do, whether it be selling popcorn, cleaning the restroom, or greeting guests. A sure way to be remembered in the wrong way is to be rude or grouchy.
2) Don’t expect it. On both occasions that I was pixie-dusted, I had no expectations of receiving anything special. It just happened, and that’s what makes it so special. It’s unplanned, spontaneous, and special.
On one occasion, my hat blew off my head on the bridge between England and France in EPCOT and fell into the water. I was fully prepared to go and buy a new hat when a cast member who saw it happen took me to the nearest shop and replaced it, free of charge.
On the second occasion, I was in the Refreshment Port in EPCOT and mentioned to the person behind the counter that I had completed the Beverly Challenge. He mentioned that they were no longer celebrating such, and I thanked him and started to walk away. He called me back and said, “We don’t do the Beverly Challenge anymore, but let me get you a Coke,” and gave me a free Coca-Cola!
I am firmly convinced that the second pixie dust moment came about because I was polite and understanding and did not expect anything special.
3) If you are lucky and DO get a pixie-dust moment, then make sure you go onto the app, find the Cast Compliments tab, and let Disney know who it was, where it was, and that they made your day special! Not only do such things get back to their supervisors, but they go to the cast member, who, I’m sure, would love to know that they helped make your day a little more magical.
It only takes a few moments of your time to leave a cast compliment, and don’t just do it for pixie dust moments! On our last trip, our waitress at Mama Mia’s really went out of her way to chat with us. We learned that she was playing a challenge among the staff, and helped her fill out her challenge card by ordering certain things. We didn’t get anything in return, nor did we expect anything, but it was great of her to spend time with us and make us feel special on our last ever visit to a restaurant that we have long-loved. She got a cast compliment from us (and a great tip).
Too often, at the end of a busy day in which not everything went our way, we forget that the cast members are human, too. They have lives outside the park and bad days, just like everyone else. But they wouldn’t be Disney cast members if they didn’t put the smile on every morning and wear it until the wee hours of the night, trying to keep the guests happy. If you give a little extra, they might be inclined to give a little extra.
And be understanding. Also during my last visit, I was doing some last-minute shopping to find a certain item. I asked about it in a store, and the lady told me she thought that they had them across the street. I dashed across the street and saw exactly what I was looking for through the window, but the door was locked. I tried to explain, but the cast member maintained that they were closing and were not letting any more customers inside. I was disappointed, but I thanked him and left. I understood that the park was closing for the night and that he probably had a long night still to come, cleaning and preparing for the next day.
If you are lucky enough to get a pixie-dust moment, appreciate it for what it is: a special bonus surprise! It isn’t something to be expected or a tick-mark on a bucket list.
So, someone wants to DEMAND that a cast member gives Pixie Dust. Interesting, by the very nature of what Pixie dust is, something that is not expected and received because someone else decided to give them something means that you can’t demand it since it is a surprise. The cast member might want to go back in the history of the Disney parks to find what Pixie Dust when it started and what it was. It was simply what Walt wanted for his guest, a host or hostess was to do something special that would make a memory that the guest could take home with them and remember it They would share it and want to come back to the park. I try to do Pixie dust when I go to Disney. It is completely random in how I do it,, and it is just a little something I do that, hopefully makes a persons visit a little more special. Oh, I also make sure that parents know what is going on in advance. I have experienced Pixie dust from cast members and it was always special and unexpected. Going to Disney parks or the resorts, I went there expecting nothing extra and know that not everything I want to do or see will happen. That is why if something extra happened, from a soda, a fast pass, a pin or anything else, it was special and I took it for what it was, something not expected and a surprise, That is how we all should look at it. Stop demanding it.
My family goes to Disney often and do not expect anything. We understand how pixie dust works and is seen as a part of the magic, not to be demanded. In fact, we just came back from an anniversary trip and there were many unexpected occurances that will always be with us. I have seen people trying their best to get stuff to happen and fail miserably. The key is not to ask for it but let things happen.
I have been to Disneyland ab out 500 times. I was there on the day of the Candlelight Processional. Oops. I didn’t realize that about half of the park shuts down during the event. I didn’t have a ticket to sit and watch it and I was outdoing Grumpy about the situation. A CM offered my wife and I two seats with a good view of the event. Maybe not a true Pixir Dust action, but it was one of the top highlights of that Christmas season that year. I would pay to see it again. Disney magic.
Pixie Dust is abundance. Understand that there are various amounts of the magical pixie dust throughout Walt Disney World. Emily from Queens, NY, spreads the dust at the food court at the AllStar Sport Resort, where she is a manager at that location. Juan, from Puerto Rico, spreads his dust over the pool waters where he is a lifeguard. Cecelia, a bartender at Geyser Point, at the Wilderness Lodge, mixes a little drop of magical pixie dust in all her creations. Nancy, a wait staff person at Olivia’s at Old Key West, brings a smidgen of pixie dust to your table along with your food for dinner. the last, but not the least of pixie dust dispensers is Pete from Brooklyn. He makes you feel like you’re on a magic carpet and not just a passenger on his bus.
All of these people, I would guess, are recognized on a regular basis, for their disbursement of the pixie dust. But each one of them, in their own way, along with the overwhelming number of cast members, make a person feel special on a personal level. A smile, polite and engaging conversation, and interest shown in their guests, may seem insignificant. But collectively they have made, and continue to make, guests feel special. If that’s not the end result of receiving their version of pixie dust, then perhaps the fault is not with the cast members, but with too many guests.
Comments for “Pixie Dust” Moments Could Be Outlawed From All Disney Parks as Guests Backstab Cast Members
DJ
Lets put blame where blame is due. Disney executives have made Disney so expensive that they are serving the entitled customers now. Instead of having the customers who struggle to get there, but wanna give their kids a moment to remember for a lifetime, the ones that are going are the ones that can afford to go anywhere in the world so they expect the Disney magic. It’s not about the cast members failing at giving magical moments… It’s the premium price point experience that people expect premium experience that includes premium content for their premium family members.
They want the big money people, so they have them. Those are the the ones who only care that they get it all as they expect everyday.
Its not middle class people or passholders who simply want the adventure of the magic. Disney got the clients they want, while losing the fan base they had.
After all money buys everything including magical moments.
Gary
No surprise – give some people an inch – they want a country mile.
Magical Moments should not be expected – but that’s not the world we live in anymore.
Thanks to all the CMs who provided them over the years!
Hoffman
I have been pleasantly surprised by the amount of authority the cast members have (or, rather, had). But, I think it was Disney’s leadership that recognized who the guests see most, and this helps the cast members who are “at work” have a little extra fun. I’ve been the beneficiary of several pixie dust moments, including a “Fastpass” for Toy Story Midway Mania, before FP was added; re-riding Maliboomer over and over without the (30 minute) way – simply because we were having fun and making the cast member’s day, and getting a prized pin for my daughter because we had skipped down mainstreet together – back when she was young enough to be willing. 🙂
Ah well, I guess this is why we can’t keeping having nice things.
Corey Clemons
A pixie dust moment is nice for everyone. And in visits doesn’t happen enough. My wife has epilepsy, and experiences seizures, her epilepsy affects her engagement with others and she can escalate quickly or be oblivious. Some cast members have treated her badly, and the new DAS has completely failed her, but then some cast members can absolutely make her smile, it’s not Disneys fault, except for the DAS, a good person, happy with the job they are performing is key. And keeping the employee’s emotions happy involves a lot so let’s every keep it in mind when engaging each other working or not.
Walt
define “treated her badly”
Walt
Yup – entitled spoiled brats.
Mark Schmidt
Been going for 30 years, if it happens it happens. If it doesnt, oh well. Its not special if everyone gets it or thinks they deserve it.
Cristina
Disney has embraced the social influencer/ticktocker and they ruin the magic in Park far more often than a cast member by their behavior while recording themselves, often to the detriment of other guests with their sense of entitlement.
Dennis
YES the problem theme park know it alls looking for eyeball to read their bird droppings.
Brad
💯
Dean K
Remember that 50% of people are below average. 😎 Couple that with an unfounded sense of entitlement and you get what you get – lousy guests!
D
It’s too bad that some will ruin it for everyone. To be gifted something special is ‘magical’. When my grandson was little, he was on a Pirate Adventure. His shoe broke and one of the ‘crew’ went and got him new Disney flip flops to wear. It was so nice & unexpected.
I don’t know what is happening now a days….. People are destroying the magic of Disney. Jumping from rides, fighting, wearing the most explicit clothing (maybe hoping to get a free shirt – even that is terrible) and just feeling entitled to certain things. It’s just awful. 😩
Bear
I agree with the comments posted about privileged individuals ruining a nice thing. About five years ago we had an incident where my FREE Magic Band malfunctioned and prevented me from using it to make a purchase. The CM said to go to my hotels concierge desk snd they would remedy the problem. I did so and they promptly fixed the issue but to my surprise they issued me a GOLDDN TICKET for my entire party. It was totally unexpected and made us feel very special. I wish those days would return.
Kimmy
….Disney’s version of a “participation award”. What a shame that a handful of guests ruin it for everyone else.
Retired CM Fantasyland Mama J
I used to love the Magical Moments I’d make for someone and/or some family. It makes me so sad to know that today’s CM might not have the same happiness of creating one. What the self-entitled now expect is appalling and downright evil. If the only reason you visit WDW is to see how many freebies you can get, don’t go … STAY HOME!!!
Robert Waldbauer
I have a solution that is easily incorporated and needs to be heavily advertised. It’s a guaranteed way to NOT get a Pixie Dust moment: Ask and/or expect it.
Shanon
Something special always has to get ruined! So very sad what this world has come to.
John Grigsby
I’ve been lucky enough to receive pixie dust moments twice in the 35 or so visits I have made to Disney. So what’s my secret? Easy.
1) Be polite and friendly. You are much more likely to attract the attention of a cast member by being polite and kind and remembering that they have a job to do, whether it be selling popcorn, cleaning the restroom, or greeting guests. A sure way to be remembered in the wrong way is to be rude or grouchy.
2) Don’t expect it. On both occasions that I was pixie-dusted, I had no expectations of receiving anything special. It just happened, and that’s what makes it so special. It’s unplanned, spontaneous, and special.
On one occasion, my hat blew off my head on the bridge between England and France in EPCOT and fell into the water. I was fully prepared to go and buy a new hat when a cast member who saw it happen took me to the nearest shop and replaced it, free of charge.
On the second occasion, I was in the Refreshment Port in EPCOT and mentioned to the person behind the counter that I had completed the Beverly Challenge. He mentioned that they were no longer celebrating such, and I thanked him and started to walk away. He called me back and said, “We don’t do the Beverly Challenge anymore, but let me get you a Coke,” and gave me a free Coca-Cola!
I am firmly convinced that the second pixie dust moment came about because I was polite and understanding and did not expect anything special.
3) If you are lucky and DO get a pixie-dust moment, then make sure you go onto the app, find the Cast Compliments tab, and let Disney know who it was, where it was, and that they made your day special! Not only do such things get back to their supervisors, but they go to the cast member, who, I’m sure, would love to know that they helped make your day a little more magical.
It only takes a few moments of your time to leave a cast compliment, and don’t just do it for pixie dust moments! On our last trip, our waitress at Mama Mia’s really went out of her way to chat with us. We learned that she was playing a challenge among the staff, and helped her fill out her challenge card by ordering certain things. We didn’t get anything in return, nor did we expect anything, but it was great of her to spend time with us and make us feel special on our last ever visit to a restaurant that we have long-loved. She got a cast compliment from us (and a great tip).
Too often, at the end of a busy day in which not everything went our way, we forget that the cast members are human, too. They have lives outside the park and bad days, just like everyone else. But they wouldn’t be Disney cast members if they didn’t put the smile on every morning and wear it until the wee hours of the night, trying to keep the guests happy. If you give a little extra, they might be inclined to give a little extra.
And be understanding. Also during my last visit, I was doing some last-minute shopping to find a certain item. I asked about it in a store, and the lady told me she thought that they had them across the street. I dashed across the street and saw exactly what I was looking for through the window, but the door was locked. I tried to explain, but the cast member maintained that they were closing and were not letting any more customers inside. I was disappointed, but I thanked him and left. I understood that the park was closing for the night and that he probably had a long night still to come, cleaning and preparing for the next day.
If you are lucky enough to get a pixie-dust moment, appreciate it for what it is: a special bonus surprise! It isn’t something to be expected or a tick-mark on a bucket list.
David Jenkins
So, someone wants to DEMAND that a cast member gives Pixie Dust. Interesting, by the very nature of what Pixie dust is, something that is not expected and received because someone else decided to give them something means that you can’t demand it since it is a surprise. The cast member might want to go back in the history of the Disney parks to find what Pixie Dust when it started and what it was. It was simply what Walt wanted for his guest, a host or hostess was to do something special that would make a memory that the guest could take home with them and remember it They would share it and want to come back to the park. I try to do Pixie dust when I go to Disney. It is completely random in how I do it,, and it is just a little something I do that, hopefully makes a persons visit a little more special. Oh, I also make sure that parents know what is going on in advance. I have experienced Pixie dust from cast members and it was always special and unexpected. Going to Disney parks or the resorts, I went there expecting nothing extra and know that not everything I want to do or see will happen. That is why if something extra happened, from a soda, a fast pass, a pin or anything else, it was special and I took it for what it was, something not expected and a surprise, That is how we all should look at it. Stop demanding it.
Robert
My family goes to Disney often and do not expect anything. We understand how pixie dust works and is seen as a part of the magic, not to be demanded. In fact, we just came back from an anniversary trip and there were many unexpected occurances that will always be with us. I have seen people trying their best to get stuff to happen and fail miserably. The key is not to ask for it but let things happen.
Deb
It’s wonderful when it happens,but that doesn’t mean everyone should expect it when they visit
Jimbo
I have been to Disneyland ab out 500 times. I was there on the day of the Candlelight Processional. Oops. I didn’t realize that about half of the park shuts down during the event. I didn’t have a ticket to sit and watch it and I was outdoing Grumpy about the situation. A CM offered my wife and I two seats with a good view of the event. Maybe not a true Pixir Dust action, but it was one of the top highlights of that Christmas season that year. I would pay to see it again. Disney magic.
Dan Fitzpatrick
Pixie Dust is abundance. Understand that there are various amounts of the magical pixie dust throughout Walt Disney World. Emily from Queens, NY, spreads the dust at the food court at the AllStar Sport Resort, where she is a manager at that location. Juan, from Puerto Rico, spreads his dust over the pool waters where he is a lifeguard. Cecelia, a bartender at Geyser Point, at the Wilderness Lodge, mixes a little drop of magical pixie dust in all her creations. Nancy, a wait staff person at Olivia’s at Old Key West, brings a smidgen of pixie dust to your table along with your food for dinner. the last, but not the least of pixie dust dispensers is Pete from Brooklyn. He makes you feel like you’re on a magic carpet and not just a passenger on his bus.
All of these people, I would guess, are recognized on a regular basis, for their disbursement of the pixie dust. But each one of them, in their own way, along with the overwhelming number of cast members, make a person feel special on a personal level. A smile, polite and engaging conversation, and interest shown in their guests, may seem insignificant. But collectively they have made, and continue to make, guests feel special. If that’s not the end result of receiving their version of pixie dust, then perhaps the fault is not with the cast members, but with too many guests.
Comments are closed.