My family visited in June. Wednesday thru Tuesday. Our room was on two day cleaning schedule. For the 6 days before leaving the room was never cleaned. My wife emptied the trash. After complaints to front desk which were ignored. Very disappointed.
On my last trip to Disney World, my family and I experienced a couple of less than magical employees. I know that they are just human too, but if you are going to work in customer service, particularly in “the most magical place on Earth,” you should at least put forth the effort to be customer friendly.
We had one cast member yelling at another family for running and standing too close to the doors while we were all under an awning trying to escape a sudden downpour, but she was yelling right into our ears to address them because she didn’t want to get an umbrella and address them. After 3 minutes of literally screaming at them through us with my six-year-old literally holding his ears, my husband asked her to please stop screaming and she told us that we could leave. When my husband laughed, didn’t say anything, just laughed, because it is storming and we paid a TON to be here, just like all of these other people, and she is literally being paid to be here, she told him to “grow the he*l up.” I even didn’t complain then because we just wanted to have a good day and move on because it was my six-year-old’s birthday. BUT THEN, on our last day, we were going to ride the train in fantasyland at MK back to the front of the park to leave, and we had a terrible experience with another cast member. My oldest son and I went up the few stairs to board the train, but my husband took our youngest who was sleeping in our stroller up the ramp to the right (the only one that we saw because there was no visible signage). He was spotted by a cast member and told to turn around because he was going up the exit. He immediately apologized and told her that he didnt see a sign, but he was sorry, his bad, and went back down. However, the whole time he made his way down, the cast member continued to scold him. When he got to the up ramp, she seriously raced over to it and blocked him off, telling him that he had to go up the stairs. We knew that we would have to close the stroller before getting on the train, but there is still the walk down the platform, the stroller was full of our stuff (like more than for one person to carry) and I had already walked up the platform with my oldest. So he had to wake up my youngest, make him get up, take all of the stuff out, carry it up the few stairs, then go back and get the stroller and collapse it, carry it up the stairs, then he put it back down and put our stuff back in it until he could get to me so that I could help with it. But it gets better. She then proceeded to talk smack and joke about it loudly to the other cast members. When we got on the train she had the conductor make an announcement over the speaker about not entering exits in Disney and made a huge joke out of it. It was so cruel, unnecessary, and rude. This was too much and I got her name and complained about that one in guest relations.
So because she had to wait ah hour and the cast member didn’t get down on their hands & knees profusely begging for forgiveness for an unavoidable technical glitch that wasn’t their fault it ruined their whole trip??
It sounds like a wealthy family (those resorts are NOT cheap.) That expect the “help” to grovel before them. This really is a non story. It kept saying the”manager” (they thought anyways. They didn’t verify it was a manager or just a cast member that was sent up with the keys.) Was crude. It didn’t give any examples other than them not repeatedly saying how sorry they were that the door broke down. That wasn’t crude, it was more than likely an overworked cast member on a late night shift dealing with rude customers while trying to do their job, finding out they had the wrong keys & leaving to go back & get the correct ones to get the grumpy family back in their room and out of their hair asap.
Wow none of work in costumer service huh. I work in the hotel industry not in the most magical
Place on earth mind you. When u go to Disney and pay the crazy amount to stay in an on-site hotel , being treated like these guests were is unacceptable by any means and by any decent hotel standard. If it was your family im
Sure u would feel differently. U are in Disney for Christ sake. To he locked out of ur room or treated how that father was treated is not ok. At any hotel let alone a Disney hotel.
As much as they charge for these places, at least for the person who has access to keys to apologize seems appropriate. After walking disney world park all day, people are exhausted and don’t want to deal with a doir that doesn’t work. Need a shower and sleep. Not a huffy cast member.
I feel like Disney employees have gotten meaner since the pandemic. Right after the parks reopened with all the restrictions in place, I heard many stories about how they were always shouting at people to fix their masks, keep a distance, etc. and I guess that general attitude had continued.
Comments for Family Endures Crude Behavior as Employee Ruins Disney Trip
Dave Loftin
My family visited in June. Wednesday thru Tuesday. Our room was on two day cleaning schedule. For the 6 days before leaving the room was never cleaned. My wife emptied the trash. After complaints to front desk which were ignored. Very disappointed.
Leslie
On my last trip to Disney World, my family and I experienced a couple of less than magical employees. I know that they are just human too, but if you are going to work in customer service, particularly in “the most magical place on Earth,” you should at least put forth the effort to be customer friendly.
We had one cast member yelling at another family for running and standing too close to the doors while we were all under an awning trying to escape a sudden downpour, but she was yelling right into our ears to address them because she didn’t want to get an umbrella and address them. After 3 minutes of literally screaming at them through us with my six-year-old literally holding his ears, my husband asked her to please stop screaming and she told us that we could leave. When my husband laughed, didn’t say anything, just laughed, because it is storming and we paid a TON to be here, just like all of these other people, and she is literally being paid to be here, she told him to “grow the he*l up.” I even didn’t complain then because we just wanted to have a good day and move on because it was my six-year-old’s birthday. BUT THEN, on our last day, we were going to ride the train in fantasyland at MK back to the front of the park to leave, and we had a terrible experience with another cast member. My oldest son and I went up the few stairs to board the train, but my husband took our youngest who was sleeping in our stroller up the ramp to the right (the only one that we saw because there was no visible signage). He was spotted by a cast member and told to turn around because he was going up the exit. He immediately apologized and told her that he didnt see a sign, but he was sorry, his bad, and went back down. However, the whole time he made his way down, the cast member continued to scold him. When he got to the up ramp, she seriously raced over to it and blocked him off, telling him that he had to go up the stairs. We knew that we would have to close the stroller before getting on the train, but there is still the walk down the platform, the stroller was full of our stuff (like more than for one person to carry) and I had already walked up the platform with my oldest. So he had to wake up my youngest, make him get up, take all of the stuff out, carry it up the few stairs, then go back and get the stroller and collapse it, carry it up the stairs, then he put it back down and put our stuff back in it until he could get to me so that I could help with it. But it gets better. She then proceeded to talk smack and joke about it loudly to the other cast members. When we got on the train she had the conductor make an announcement over the speaker about not entering exits in Disney and made a huge joke out of it. It was so cruel, unnecessary, and rude. This was too much and I got her name and complained about that one in guest relations.
Maggie
That’s especially obnoxious.
Gary
The woman needs to be let go !!
Jonathan
So because she had to wait ah hour and the cast member didn’t get down on their hands & knees profusely begging for forgiveness for an unavoidable technical glitch that wasn’t their fault it ruined their whole trip??
It sounds like a wealthy family (those resorts are NOT cheap.) That expect the “help” to grovel before them. This really is a non story. It kept saying the”manager” (they thought anyways. They didn’t verify it was a manager or just a cast member that was sent up with the keys.) Was crude. It didn’t give any examples other than them not repeatedly saying how sorry they were that the door broke down. That wasn’t crude, it was more than likely an overworked cast member on a late night shift dealing with rude customers while trying to do their job, finding out they had the wrong keys & leaving to go back & get the correct ones to get the grumpy family back in their room and out of their hair asap.
Biff T.
My thoughts exactly.
DJT luvsputin
Not so horrific. S happens. A free breakfas seemed adequate….
Kim
Wow none of work in costumer service huh. I work in the hotel industry not in the most magical
Place on earth mind you. When u go to Disney and pay the crazy amount to stay in an on-site hotel , being treated like these guests were is unacceptable by any means and by any decent hotel standard. If it was your family im
Sure u would feel differently. U are in Disney for Christ sake. To he locked out of ur room or treated how that father was treated is not ok. At any hotel let alone a Disney hotel.
J.H.
As much as they charge for these places, at least for the person who has access to keys to apologize seems appropriate. After walking disney world park all day, people are exhausted and don’t want to deal with a doir that doesn’t work. Need a shower and sleep. Not a huffy cast member.
Maggie
I feel like Disney employees have gotten meaner since the pandemic. Right after the parks reopened with all the restrictions in place, I heard many stories about how they were always shouting at people to fix their masks, keep a distance, etc. and I guess that general attitude had continued.
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