Unfortunate this happens.
No I dont have any experiences with driving to a resort to park for dining.
The secueity are understanding if your friends or family are picking you up from a resortto go out.
The security guard cast members behavior is unacceptable. Disney should remove them from the location and their security roles, place them in custodial roles for six months to a year, while being retrained in guest services/Traditions classes, and then be allowed to go back to their security role on a probationary basis.
Thats the lenient way.
If it was Walt Disney himself that hears this or was made aware of this…they would be fired.
I would definately contact WDWR guest services, have all the incidents escalated, to resolve this.
The resorts on the monorail have always had the policy that dining reservations are required to park there. Being on a waitlist is not the same thing as a reservation. I agree the guard should not have raised his voice. The problem she encountered could have been avoided if she had parked at the TTC and used the monorail. Wilderness Lodge is less strict because they have more parking and is not on the monorail system. There are other resorts that have the same reservation policy.
If she had just gone to the TTC and paid for parking and taken the monorail in the first place she would have saved herself a lot of time and aggravation. But no, she wanted “free parking” more than she wanted breakfast so she kept shopping for a resort to accommodate her. A wait list is not a confirmed reservation.
She was finally let-in at the third resort after she had a confirmed breakfast reservation.
I empathized that she was hot and hungry but parking rules are there for good reasons so don’t blame security for enforcing rules. For all security knew she could have cancelled her “wait list” as soon as she parked her car.
Frankly, if I was hungry I would have just gone to a local diner for breakfast.
Comments for Guest Brought to Tears by Strict Walt Disney World Rule
Royz
Unfortunate this happens.
No I dont have any experiences with driving to a resort to park for dining.
The secueity are understanding if your friends or family are picking you up from a resortto go out.
The security guard cast members behavior is unacceptable. Disney should remove them from the location and their security roles, place them in custodial roles for six months to a year, while being retrained in guest services/Traditions classes, and then be allowed to go back to their security role on a probationary basis.
Thats the lenient way.
If it was Walt Disney himself that hears this or was made aware of this…they would be fired.
I would definately contact WDWR guest services, have all the incidents escalated, to resolve this.
Louise Theabo
The resorts on the monorail have always had the policy that dining reservations are required to park there. Being on a waitlist is not the same thing as a reservation. I agree the guard should not have raised his voice. The problem she encountered could have been avoided if she had parked at the TTC and used the monorail. Wilderness Lodge is less strict because they have more parking and is not on the monorail system. There are other resorts that have the same reservation policy.
Carl
It’s simple, the walk up waitlist would properly be for those at the hotels already, hence walk up. It is different than a reservation.
PGS
If she had just gone to the TTC and paid for parking and taken the monorail in the first place she would have saved herself a lot of time and aggravation. But no, she wanted “free parking” more than she wanted breakfast so she kept shopping for a resort to accommodate her. A wait list is not a confirmed reservation.
She was finally let-in at the third resort after she had a confirmed breakfast reservation.
I empathized that she was hot and hungry but parking rules are there for good reasons so don’t blame security for enforcing rules. For all security knew she could have cancelled her “wait list” as soon as she parked her car.
Frankly, if I was hungry I would have just gone to a local diner for breakfast.
Al
I don’t feel sorry for those who try to play the system. It makes it harder for those actually staying at the resort to park.
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