Disney Cast Member attitudes started changing 5 years ago, well before the pandemic hit. Likely due to low pay and being overworked. The sad thing is that what used to make Disney theme parks stand out from other theme park brands was the outstanding Cast Members who worked to make your visit magical. Disney theme parks have lost a lot of the magic that set them apart from other brands of theme parks, now they just feel like any other theme park.
It has gotten worse and worse. It was noticeably bad on our trip in May. We encountered one amazing CM (who had obviously been with the company for a long, long time), but everyone else was horrible. No one wants to help, no one is smiling, everyone is rushing you through the lines at restaurants and stores, and the magic is just gone. It’s very sad to me.
I know pay isn’t good, but my thinking is if you don’t want to be there, then don’t. Find somewhere else. That’s the only way Disney will really take notice and start treating their CM’s better, is if they start leaving the company for other employers.
C Ms are overworked and underpaid. Trust me on this. The new attendance policy will make Disney hemorrhage CMs. They are shooting themselves in the foot. You think they’re mad now… just wait. Disney cares nothing for the magic anymore. It’s just a workplace.
It says alot that we are even talking about this! Disney needs these good cast members, they benefit the whole company so much!! They should be valued to the max!!
Current CM here, everything said above and in the comments is true. Some areas are hit harder than others, but every day seems like a struggle now. I’m in foods so let me outline what it’s like now. Imagine having to hustle your whole shift because you’re a person down. Then you have to deal with upset guests because the kitchen is behind, again due to missing staff. Then, you might be mandatory extended and have to stay till close because staffing. Now rinse and repeat 4-5 times a week, get exhausted, and have to call out which makes things worse. Your leadership team does what they can but can only send requests in terms of training new people and improving conditions.
Meanwhile, Bob and the board hand down this attendance policy (in which they lie about negotiating with our unions) and they laugh all the way to the bank.
Also from the inside here. I genuinely love where I work, attractions. I love what I do. It makes me happy. But the company truly has been pushing for higher hourly numbers on rides, and pushing and using Genie +. And my attraction opens almost always opens down 2-5 Cast from what we should have. And some of it is people calling out, and some of it is we don’t have enough people. I try to smile and be as Disney as I can, but when you get extended at the end of your shift because they don’t have someone to bump you out and send you home, you wouldn’t smile either. I’m dissatisfied with the company. I love my job. Different things.
And to people who just say go work somewhere else. No. I love what I do for a reason. And if you keep telling people to leave if they’re unhappy working at Disneyland, soon you won’t have a Disneyland to go to because nothing will be able to open. Be careful what you wish for. I can be dissatisfied without just giving up. I moved across the country to work here and move my way up.
Working at WDW has been by far the worst job environment I have every experienced. Besides going into the parks for free (my first time ever seeing them since they are so expensive). But that doesn’t outweigh the terrible horrendously toxic the 12 hour shifts were.
Comments for Guests Say Disneyland Cast Members Are Showing Dissatisfaction at Work
SarahELuvsDisney
Disney Cast Member attitudes started changing 5 years ago, well before the pandemic hit. Likely due to low pay and being overworked. The sad thing is that what used to make Disney theme parks stand out from other theme park brands was the outstanding Cast Members who worked to make your visit magical. Disney theme parks have lost a lot of the magic that set them apart from other brands of theme parks, now they just feel like any other theme park.
Cindy
Sadly, I believe what the cast members are saying! Disney can and should turn this around, but they probably won’t! They are in denial I suppose!!
Mickey
The CEO and the board need to be replaced.
Cindy
👍
Tony
💯% Yup👍🏾
magc
It has gotten worse and worse. It was noticeably bad on our trip in May. We encountered one amazing CM (who had obviously been with the company for a long, long time), but everyone else was horrible. No one wants to help, no one is smiling, everyone is rushing you through the lines at restaurants and stores, and the magic is just gone. It’s very sad to me.
I know pay isn’t good, but my thinking is if you don’t want to be there, then don’t. Find somewhere else. That’s the only way Disney will really take notice and start treating their CM’s better, is if they start leaving the company for other employers.
A
But they don’t. TPTB are sure there will always be a line up of people who are willing to work for peanuts because of ✨the magic✨.
K
C Ms are overworked and underpaid. Trust me on this. The new attendance policy will make Disney hemorrhage CMs. They are shooting themselves in the foot. You think they’re mad now… just wait. Disney cares nothing for the magic anymore. It’s just a workplace.
Cindy
It says alot that we are even talking about this! Disney needs these good cast members, they benefit the whole company so much!! They should be valued to the max!!
C
Current CM here, everything said above and in the comments is true. Some areas are hit harder than others, but every day seems like a struggle now. I’m in foods so let me outline what it’s like now. Imagine having to hustle your whole shift because you’re a person down. Then you have to deal with upset guests because the kitchen is behind, again due to missing staff. Then, you might be mandatory extended and have to stay till close because staffing. Now rinse and repeat 4-5 times a week, get exhausted, and have to call out which makes things worse. Your leadership team does what they can but can only send requests in terms of training new people and improving conditions.
Meanwhile, Bob and the board hand down this attendance policy (in which they lie about negotiating with our unions) and they laugh all the way to the bank.
P
Also from the inside here. I genuinely love where I work, attractions. I love what I do. It makes me happy. But the company truly has been pushing for higher hourly numbers on rides, and pushing and using Genie +. And my attraction opens almost always opens down 2-5 Cast from what we should have. And some of it is people calling out, and some of it is we don’t have enough people. I try to smile and be as Disney as I can, but when you get extended at the end of your shift because they don’t have someone to bump you out and send you home, you wouldn’t smile either. I’m dissatisfied with the company. I love my job. Different things.
And to people who just say go work somewhere else. No. I love what I do for a reason. And if you keep telling people to leave if they’re unhappy working at Disneyland, soon you won’t have a Disneyland to go to because nothing will be able to open. Be careful what you wish for. I can be dissatisfied without just giving up. I moved across the country to work here and move my way up.
Lauren
Working at WDW has been by far the worst job environment I have every experienced. Besides going into the parks for free (my first time ever seeing them since they are so expensive). But that doesn’t outweigh the terrible horrendously toxic the 12 hour shifts were.
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