I will always stay a fan of the Disney parks, I know technology is difficult to use sometimes. This includes being distracted while walking. I suspect it’s old school families, that wants to communicate with actual employees.
Exactly! I go on vacation to leave behind the electronics of the modern world. I’m paying good money to be taken care of by the staff. Yes, I’m respectful of the staff and know how hard their job is, but I WILL NOT spend my vacation time with my nose stuck in my phone. It does a disservice to the fabulous imagineers that designed these beautiful spaces, sounds, environments, and attractions. Nobody sees them anymore because they are too absorbed in their electronic devices.
“Get over yourself”?!?! Rude… some people don’t like having to constantly use their phones while in the parks. Can’t blame them and some would rather talk with someone in person than order via a phone.
The mobile order idea is great BUT it is a massive failure and inconvenience in some instances where there is a “mobile order pickup line” and that line is longer and takes longer to get served than just going through the normal order line.
My thoughts EXACTLY! We just got back from a week with 12 family members. I had my head buried in my phone most of the time and it was the MOST unhappy trip out of 14 trips there for me!
Pickles, don’t want to use my phone. I go to get away from my phone. It’s not the time.. it is the lack of service and care for the guests. If you want to have your face watching a screen…. Stay home and watch YouTube videos.
I have been using mobile ordering since it first arrived at Disneyland and had mixed experiences. There were a lot of issues early on, but now works ok. No in person line. But hours wait on time windows still pops up. When parties are ordering separately and someone doesn’t have the app, pays cash etc, everyone may wait in line together, so they get their food at a similar time and can eat together. Another issue is phone battery, preserving it, dead phones. Teenagers off on their own may not have access to credit card or permission to use
One reason why this person may have had an easy time mobile ordering is exactly because the other lines were long. That took people out of the mobile order line so that this family was competing with less diners and getting fast service. They shouldn’t wish for more people to mobile order, because those lines can get really long and inconvenient too when a lot of people use them. Before coronovirus I spent time marking people in the mobile order line in several places and we always had our food before they did. I just didn’t see it was faster then.
I also agree with those here that have said having people help you is part of the Disney experience that people have always liked. I just see Disney cutting off their nose off to spite their face. It’s always been said since the parks opened that the cast members were of the highest quality, and that made them the best parks in the world. Many, many park goers are expressing how much they don’t like the way Disney is integrating technology into everything.
I think the non mobile lines have a lot of people in then who know how to mobile order and just don’t want to–or perhaps have even found not doing it faster. Maybe they just don’t want to order and then wonder around until they can come back. Anyway, I consider this family’s experience of getting fast mobile service to be unique among my friends.
Allergies. The app is almost always wrong with supply chain issues. Hell, it had creme brulee listed as “safe for egg allergy”… It’s made with eggs?!?! Plus, we have allergies outside top 9 so those I have to check with chefs on. I absolutely cannot use mobile order.
I used to enjoy Disney!
Now, it’s to complicated.
Reservations,apps,timing.
Unless Disney returns to pre covid operation, I’ll take my money elsewhere.
DISNEY HOTELS WAY OVERPRICED AND NOT WORTH THE MONEY!
FOUR SEASONS,JW MARRIOTT,RITZ OFFER BETTER ACCOMMODATIONS.
It is not about “convenience” .. the last place someone looking for convenience should be is at a theme park. In the article above, it states Disney implemented the Mobile Ordering to cut down on cast member / guest interaction…. What???
I don’t want to be on my phone, or have to worry about my phone dying.
I can stay home and stream a video on YouTube if I wanted more screen time.
Disney wants us to pay Neiman Marcus prices while providing Walmart service. No thanks.
We were just there and the mobile ordering system was the best! we would order while we were waiting in line and set it for how long we thought it would take to get through the line. We would go on the ride, click “we’re here” as we were exiting, and walk right over and there was waiting for us! Super easy once you get the hang of it!
Apps for everything. What’s next? An app to buy toilet paper? Heaven forbid. Why complicate an already hurried complicated life? Use your phone for phone calls and enjoy life.
Not a problem….done with Disney. We’ve been going for 30 years. Have taken 3 vacations in the last 10 months through AirBnB for the cost of 1 Disney trip.
So what I really gather from this is that Disney intentionally withholds employee resources from processing the line of people to “nudge/encourage/force” people to use the app. I am surprised that this is not the talking point.
Nah. People are avoiding it because it does absolutely nothing for your wait time. You’re still lining up at the restaurant and waiting. And it’s still long. My family was there last week with a friend and his family, magic kingdom, just had gotten off of the pirates ride. They ordered online while were paying for some pirate merch and since the restaurant is right next to it I saw no point even bothering with the app. They mobile ordered 4 meals, i old school ordered 4 meals. Guess which one of us got our order first… I’ll give you guys a hint: it wasnt the one who ordered 5 minutes before the other one.
In my opinion – Mobile app ordering is one thing wdw got right. Fast and convenient, i can order while on line for a ride and pick up when i’m off.
Don’t get me started on Lightning Lane, though!
We have just got back from a trip. So much waiting.. I had to reply to this post and give my experience. I think MUCH more can be done on Disney’s part. I had a particularly bad experience at ‘Hollywood Scoops Ice Cream’ as an example, this was a worst case of the trip. About 6 ppl in line when I joined the line. 35mins+ later I got to the front and had already noticed odd things happening with serving behaviour. Two people serving, very long delays between customers being called forward.
The collect window seemed to be getting some orders, but slowly..II didn’t get a call forward at all… Waited.. decided to move forward for the sake of those behind me (now huge line of 30ppl+). Woman eventually appeared at window I was near and said she’s going on a break, use other window. Ok, waited.. at the other window.. waited 10mins+ no joke. Could see inside ONE lady scooping ice cream, 2 hanging around, the lady now on her break chatting.. one lady very sheepish near window but stepped back (seemed new) and another guy actually serving/checking final order when it was ready. That’s 6 people in the fairly small shack with one person actually doing anything. Getting a bit anouyed now at lack of contact in the line.. no customer communication… but held my cool and gave mild eye contact to try and coax the server into even saying anything, eventually the woman at the window plucked up enough courage to step forward and say they where waiting for the ice cream to catch up with mobile orders. She seemed embarrassed. Rest of line was wondering what the hell was going on so I turned round and explained to everyone. Fuming… So basically, they have one lady scooping n can’t keep up with the app orders. Once I’d got my order, even later on.. I asked if there was a manager there. There wasn’t but I did get his name. They looked an utter shambles. Very poorly organised and terrible service. One person scooping when they are backed up? Ridiculous. Not surprised they can’t serve more than two orders at a time. It is not the customers fault for not using the app, nor the app users fault.
There are other factors: Brazilians, for example, must pay a fee of 6.38% on any expenditure made in foreign currency on their credit card. Brazilian law, in order to “protect” domestic trade, ends up “punishing” those who make purchases from foreign websites or travel and use credit cards abroad. So the best deal is to always pay in cash.
Find a table or a spot that suites your groups needs, that in itself is a task sometimes, then sit and order. I feel that it’s far simpler to do when everyone is together. Some , if not all food in Disney is large, figure out what you are going to share then pass around the phone. Talk to the others in your group about the amazing time you are having, and take a breather. Order a zillion waters and don’t wait in a line for the first time all park day. Or wait and complain, or don’t wait and complain… Either way you (we) are in Disney. Make it happy for everyone.
Disney is an awesome place to visit.new have come to Disney for 36 years and are in our 70’s. We only had one big issue, when we purchased our Disney prepaid cards before arrival, we did not realize they could not be used in The Dolphin. We purchased breakfast every morning at Fuel, and will change our plans in the future if we stay at our favorite spots, The Dolphin and The Swan.
Thank you Disney for everything you did in making our time with you so awesome! We will be back!
When parks were at limited capacity it worked well for us. That’s no longer the case.
This last trip to Disneyland the mobile order line took twice as long as the regular lines almost every time. Certainly not ideal for last minute ordering anymore, and it can be tricky planning a mobile order ahead of time because wait times for rides are so unpredictable right now.
It’s honestly such a headache. And yes, when I use mobile order I feel like my heads buried in my phone. It’s awful. Constantly looking up line wait times (that are always inaccurate now) and then searching for a place to eat and looking through their online menus gives me a neck cramp. I hate the fact I stare at my phone more than the parks. Also kills my phone battery half way through the day.
The only convenience it provides at this point is not having to pull up your tickets for the magic key discount.
Comments for Huge Lines Arise as Guests Continuously Ignore Disney’s Mobile Order System
Benjamin Collins
I will always stay a fan of the Disney parks, I know technology is difficult to use sometimes. This includes being distracted while walking. I suspect it’s old school families, that wants to communicate with actual employees.
Carol
Exactly! I go on vacation to leave behind the electronics of the modern world. I’m paying good money to be taken care of by the staff. Yes, I’m respectful of the staff and know how hard their job is, but I WILL NOT spend my vacation time with my nose stuck in my phone. It does a disservice to the fabulous imagineers that designed these beautiful spaces, sounds, environments, and attractions. Nobody sees them anymore because they are too absorbed in their electronic devices.
Vinnie
Very well said
Thanks
Puckles
Get over yourself. KAREN. it’s not that time consuming to order from your phone
Dawn
“Get over yourself”?!?! Rude… some people don’t like having to constantly use their phones while in the parks. Can’t blame them and some would rather talk with someone in person than order via a phone.
Micah
The mobile order idea is great BUT it is a massive failure and inconvenience in some instances where there is a “mobile order pickup line” and that line is longer and takes longer to get served than just going through the normal order line.
Lynda
My thoughts EXACTLY! We just got back from a week with 12 family members. I had my head buried in my phone most of the time and it was the MOST unhappy trip out of 14 trips there for me!
Queen Boudicca-biudicca
Pickles, don’t want to use my phone. I go to get away from my phone. It’s not the time.. it is the lack of service and care for the guests. If you want to have your face watching a screen…. Stay home and watch YouTube videos.
Art
Is it a generational thing? Some people still need to stare at a paper menu or look up at a board with all the choices.
Dawn
My mom cannot see on a device, and personally I don’t make any online purchases, so we always pay cash in person.
lorraine
my husband and I do not like putting food on our charge card, we’d rather pay cash for it………that is why we dont use it
Kevin
I have been using mobile ordering since it first arrived at Disneyland and had mixed experiences. There were a lot of issues early on, but now works ok. No in person line. But hours wait on time windows still pops up. When parties are ordering separately and someone doesn’t have the app, pays cash etc, everyone may wait in line together, so they get their food at a similar time and can eat together. Another issue is phone battery, preserving it, dead phones. Teenagers off on their own may not have access to credit card or permission to use
SK
Any customer with dietary restrictions is unable to use mobile order.
pattimarie
One reason why this person may have had an easy time mobile ordering is exactly because the other lines were long. That took people out of the mobile order line so that this family was competing with less diners and getting fast service. They shouldn’t wish for more people to mobile order, because those lines can get really long and inconvenient too when a lot of people use them. Before coronovirus I spent time marking people in the mobile order line in several places and we always had our food before they did. I just didn’t see it was faster then.
I also agree with those here that have said having people help you is part of the Disney experience that people have always liked. I just see Disney cutting off their nose off to spite their face. It’s always been said since the parks opened that the cast members were of the highest quality, and that made them the best parks in the world. Many, many park goers are expressing how much they don’t like the way Disney is integrating technology into everything.
I think the non mobile lines have a lot of people in then who know how to mobile order and just don’t want to–or perhaps have even found not doing it faster. Maybe they just don’t want to order and then wonder around until they can come back. Anyway, I consider this family’s experience of getting fast mobile service to be unique among my friends.
Steve Moore
I am an old dinosaur who does not have a smartphone. End of story!
Shannon
Allergies. The app is almost always wrong with supply chain issues. Hell, it had creme brulee listed as “safe for egg allergy”… It’s made with eggs?!?! Plus, we have allergies outside top 9 so those I have to check with chefs on. I absolutely cannot use mobile order.
Mark Maciuba
I used to enjoy Disney!
Now, it’s to complicated.
Reservations,apps,timing.
Unless Disney returns to pre covid operation, I’ll take my money elsewhere.
DISNEY HOTELS WAY OVERPRICED AND NOT WORTH THE MONEY!
FOUR SEASONS,JW MARRIOTT,RITZ OFFER BETTER ACCOMMODATIONS.
Queen Boudicca-biudicca
It is not about “convenience” .. the last place someone looking for convenience should be is at a theme park. In the article above, it states Disney implemented the Mobile Ordering to cut down on cast member / guest interaction…. What???
I don’t want to be on my phone, or have to worry about my phone dying.
I can stay home and stream a video on YouTube if I wanted more screen time.
Disney wants us to pay Neiman Marcus prices while providing Walmart service. No thanks.
A
No thanks, not a fan of the mobile ordering.
Lindsay
We were just there and the mobile ordering system was the best! we would order while we were waiting in line and set it for how long we thought it would take to get through the line. We would go on the ride, click “we’re here” as we were exiting, and walk right over and there was waiting for us! Super easy once you get the hang of it!
Michael Clay
Apps for everything. What’s next? An app to buy toilet paper? Heaven forbid. Why complicate an already hurried complicated life? Use your phone for phone calls and enjoy life.
Hillary C
ironically…i just bought some toilet paper on my Amazon app. you know what they say $hit happens
Steve
Not a problem….done with Disney. We’ve been going for 30 years. Have taken 3 vacations in the last 10 months through AirBnB for the cost of 1 Disney trip.
More to the world than Central Florida.
Mclovin
K.
JIM
So what I really gather from this is that Disney intentionally withholds employee resources from processing the line of people to “nudge/encourage/force” people to use the app. I am surprised that this is not the talking point.
Mclovin
Nah. People are avoiding it because it does absolutely nothing for your wait time. You’re still lining up at the restaurant and waiting. And it’s still long. My family was there last week with a friend and his family, magic kingdom, just had gotten off of the pirates ride. They ordered online while were paying for some pirate merch and since the restaurant is right next to it I saw no point even bothering with the app. They mobile ordered 4 meals, i old school ordered 4 meals. Guess which one of us got our order first… I’ll give you guys a hint: it wasnt the one who ordered 5 minutes before the other one.
Rox
In my opinion – Mobile app ordering is one thing wdw got right. Fast and convenient, i can order while on line for a ride and pick up when i’m off.
Don’t get me started on Lightning Lane, though!
Jon
We have just got back from a trip. So much waiting.. I had to reply to this post and give my experience. I think MUCH more can be done on Disney’s part. I had a particularly bad experience at ‘Hollywood Scoops Ice Cream’ as an example, this was a worst case of the trip. About 6 ppl in line when I joined the line. 35mins+ later I got to the front and had already noticed odd things happening with serving behaviour. Two people serving, very long delays between customers being called forward.
The collect window seemed to be getting some orders, but slowly..II didn’t get a call forward at all… Waited.. decided to move forward for the sake of those behind me (now huge line of 30ppl+). Woman eventually appeared at window I was near and said she’s going on a break, use other window. Ok, waited.. at the other window.. waited 10mins+ no joke. Could see inside ONE lady scooping ice cream, 2 hanging around, the lady now on her break chatting.. one lady very sheepish near window but stepped back (seemed new) and another guy actually serving/checking final order when it was ready. That’s 6 people in the fairly small shack with one person actually doing anything. Getting a bit anouyed now at lack of contact in the line.. no customer communication… but held my cool and gave mild eye contact to try and coax the server into even saying anything, eventually the woman at the window plucked up enough courage to step forward and say they where waiting for the ice cream to catch up with mobile orders. She seemed embarrassed. Rest of line was wondering what the hell was going on so I turned round and explained to everyone. Fuming… So basically, they have one lady scooping n can’t keep up with the app orders. Once I’d got my order, even later on.. I asked if there was a manager there. There wasn’t but I did get his name. They looked an utter shambles. Very poorly organised and terrible service. One person scooping when they are backed up? Ridiculous. Not surprised they can’t serve more than two orders at a time. It is not the customers fault for not using the app, nor the app users fault.
Cris
There are other factors: Brazilians, for example, must pay a fee of 6.38% on any expenditure made in foreign currency on their credit card. Brazilian law, in order to “protect” domestic trade, ends up “punishing” those who make purchases from foreign websites or travel and use credit cards abroad. So the best deal is to always pay in cash.
Dee Dee
My daughter has allergies. I have to check with someone and cannot utilize mobile ordering. Though, really don’t want to anyways.
Todd
Find a table or a spot that suites your groups needs, that in itself is a task sometimes, then sit and order. I feel that it’s far simpler to do when everyone is together. Some , if not all food in Disney is large, figure out what you are going to share then pass around the phone. Talk to the others in your group about the amazing time you are having, and take a breather. Order a zillion waters and don’t wait in a line for the first time all park day. Or wait and complain, or don’t wait and complain… Either way you (we) are in Disney. Make it happy for everyone.
Gloria Milyard
Disney is an awesome place to visit.new have come to Disney for 36 years and are in our 70’s. We only had one big issue, when we purchased our Disney prepaid cards before arrival, we did not realize they could not be used in The Dolphin. We purchased breakfast every morning at Fuel, and will change our plans in the future if we stay at our favorite spots, The Dolphin and The Swan.
Thank you Disney for everything you did in making our time with you so awesome! We will be back!
Shannon
When parks were at limited capacity it worked well for us. That’s no longer the case.
This last trip to Disneyland the mobile order line took twice as long as the regular lines almost every time. Certainly not ideal for last minute ordering anymore, and it can be tricky planning a mobile order ahead of time because wait times for rides are so unpredictable right now.
It’s honestly such a headache. And yes, when I use mobile order I feel like my heads buried in my phone. It’s awful. Constantly looking up line wait times (that are always inaccurate now) and then searching for a place to eat and looking through their online menus gives me a neck cramp. I hate the fact I stare at my phone more than the parks. Also kills my phone battery half way through the day.
The only convenience it provides at this point is not having to pull up your tickets for the magic key discount.
Comments are closed.