Eh this sounds like stuff caught up in the beuracracy. Otherwise why refund the biggest item, the park tickets. Guest services definitely handled it badly by not explaining it and working on it. Sounds like the TA did the job…. Not sure why they didn’t just go through the TA to start.
Disney refunded every penny that went to them. The problem was the train tickets to get there. Was all done via a 3rd party. Seeing as you probably have to deal with all the pop-ups on this page, I’m sure you are familiar with the concept 🤷♀️
It states Disney was the third party who was responsible for booking the tickets. So Disney is responsible for refunding the money since the train company did not receive it from Disney.
That’s not the case. They purchased the Disney package from a tour operator. ” Collins’ family had purchased a package from Disneyland Paris through their chosen travel operator, in this case, Hays Travel.” The tour operator is who they should be pursuing the refund with. They didn’t pay Disney directly – they paid a travel agent. The travel agent has their money.
Walt Disney would be rolling over in his grave. He had these parks in mind for people to take their kids/grandkids to for an affordable experience. Since the Disney family is no longer in charge prices have skyrocketed. They take a free perk away and bring it back as something else and charge a pretty penny for it. They charge $20 if you stay at their resorts to park your car. Chain hotels such as Comfort Inn you park free. And get breakfast in the morning. Disney charges 4.00 for a bottle of water!
I also lost over $1000 to Disney Orlando when they shut down during pandemic. The hotels refunded but not Disney. They are under the impression you can just chg dates
So sorry for your loss, prayers for all. They should refund every dollar you paid! But they are getting so greedy and rich on us, and they treat good workers like garbage with low pay. And the worst union ever!
I’m so very sorry for your lass. I can’t imagine those babies not having a mother. Perhaps you should’ve moved the trip and take her children in a celebration of her life. The money was raised for the purpose of going and I would assume she’d still want them to go. I can’t see Disney not being sympathetic and helpful in this situation. Maybe Eurostar was passing the buck, so to speak.
I am truly sorry for the loss. This sounds like a grief response, and very understandably so. But this some things in this article kind of set off a few flags for me. This was an adult who has died. Money was donated to her and her family to go. No mention of trip insurance, which would probably have alleviated all of this.
Disney refunded their part. They booked a train ticket on behalf of the family, and the train tickets were the part not immediately refunded. Now why that could not have been resolved in a timely matter, I do not know the details. Again, maybe trip insurance could have helped, I don’t know a thing about Eurostar.
Everyone loves to blame Disney these days, and some are legitimate complaints. Grief is an awful thing to deal with. The family is probably dealing with regret and so many more things. It hurts when people die before their time. I am so very glad they got this resolved. I would have been gutted had my brother died at 26. I hope the family can now find a way forward.
I agree with CobraKai here. Policies are in place for a reason. While the situation is unfortunate, it should not have been some great surprise to the family being as though she was terminal. An insurance plan should have been purchased. I really am sick to death of society not taking accountability for their own mistakes and immediately throwing up their pitchforks.
I do have a great deal of sympathy for this family but, nonetheless, please don’t pass the blame.
Not only that – they didn’t book with Disney directly. ” Collins’ family had purchased a package from Disneyland Paris through their chosen travel operator, in this case, Hays Travel.”
So you have Hays Travel paying Disney, who pays Eurostar. Hays travel should be sorting this for them – not throwing Disney under the bus.
They paid Hays travel directly – that’s who should be issuing the refund.
I agree with CobraKai 100%. The article states “tickets were booked by a third party, in this case SEEMINGLY via Disney.” The author of the article isn’t even sure of the most important piece of the complaint. In the USA at least, when you book a Disney package through the Disney website (which I’ve done many times), it never includes travel expenses. Now, go through Expedia or Travelocity, it can–however, that’s called booking through a “third party.” Not Disney. As a senior citizen, I don’t travel without trip insurance; and this situation certainly seemed as precarious as traveling in your 70s.
How is any of this Disney’s fault? They booked through a 3rd party on the Disney site. They got refunded everything that went to Disney. Just had an issue getting the train tickes refunded. Sorry for your loss, but it sounds like you are just trying to find someone to blame.
Everyone commenting Disney is not responsible. Please reread the article. Eurostar states they cannot refund the money due to not receiving it from the third party, which they state is Disney as the third party. Therefore, Disney has not paid Eurostar, but has kept the money for the train tickets. As to rescheduling, yes they could eventually, but when you are in mourning, the last thing on your mind is to go on vacation. Healing takes time, and everyone knows Disney also has restrictions, timelines you have to adhere to when things are postponed. Face it, the new Disney does not care about their customers any longer.
Eurostar are not owned by Disney, they are a private entity. It’s easy to blame Disney, but, this time they are absolutely not to blame.
I should imagine this family took out travel insurance and surely this would be covered if they had declared Sophie’s condition.
I booked a trip through Disney before covid shut down the US, I had flights with VA. Disney refunded everything within two days of my request, VA took two months and I was one of the lucky ones.
Not true.. The travel agent has to pay Disney for their product. They simply collect the funds which are then passed on to the provider. Disney is responsible for the refund.
This is so very tragic. However, as Cobra Kai stated, trip insurance was available, which was turned down, obviously. That was a choice made by the family, and would have covered their loss. Funds were also donated or the trip which were the families to use at Disney and only Disney. Those funds should go back to the people that donated the money, should they receive any back. As sad as this is, these two things make me wonder why they want to hold Disney responsible for a full refund.
Just a thought about this sad tale. Regardless of who is responsible ( third party, etc. ) did the grieving brother return the refunded money to those who donated it for the trip in the first place?
Comments for Grieving Brother “Enraged” By Disney After Sister Tragically Dies Before Bucket List Trip
George Hartley
Not too surprised, Disney has lost its mind with $$$$..I think its being run by scrooge mcduck now
Michael Smith
Eh this sounds like stuff caught up in the beuracracy. Otherwise why refund the biggest item, the park tickets. Guest services definitely handled it badly by not explaining it and working on it. Sounds like the TA did the job…. Not sure why they didn’t just go through the TA to start.
Kris
Disney refunded every penny that went to them. The problem was the train tickets to get there. Was all done via a 3rd party. Seeing as you probably have to deal with all the pop-ups on this page, I’m sure you are familiar with the concept 🤷♀️
Blinko
I say NO to Disney.
NO!
Bren
It states Disney was the third party who was responsible for booking the tickets. So Disney is responsible for refunding the money since the train company did not receive it from Disney.
Joe
That’s not the case. They purchased the Disney package from a tour operator. ” Collins’ family had purchased a package from Disneyland Paris through their chosen travel operator, in this case, Hays Travel.” The tour operator is who they should be pursuing the refund with. They didn’t pay Disney directly – they paid a travel agent. The travel agent has their money.
Nancy
Walt Disney would be rolling over in his grave. He had these parks in mind for people to take their kids/grandkids to for an affordable experience. Since the Disney family is no longer in charge prices have skyrocketed. They take a free perk away and bring it back as something else and charge a pretty penny for it. They charge $20 if you stay at their resorts to park your car. Chain hotels such as Comfort Inn you park free. And get breakfast in the morning. Disney charges 4.00 for a bottle of water!
George Hartley
I’m sorry for your loss..very sorry
Alice
I also lost over $1000 to Disney Orlando when they shut down during pandemic. The hotels refunded but not Disney. They are under the impression you can just chg dates
So sorry for your loss
Andrea
So sorry for your loss, prayers for all. They should refund every dollar you paid! But they are getting so greedy and rich on us, and they treat good workers like garbage with low pay. And the worst union ever!
Missy M
I’m so very sorry for your lass. I can’t imagine those babies not having a mother. Perhaps you should’ve moved the trip and take her children in a celebration of her life. The money was raised for the purpose of going and I would assume she’d still want them to go. I can’t see Disney not being sympathetic and helpful in this situation. Maybe Eurostar was passing the buck, so to speak.
CobraKai
I am truly sorry for the loss. This sounds like a grief response, and very understandably so. But this some things in this article kind of set off a few flags for me. This was an adult who has died. Money was donated to her and her family to go. No mention of trip insurance, which would probably have alleviated all of this.
Disney refunded their part. They booked a train ticket on behalf of the family, and the train tickets were the part not immediately refunded. Now why that could not have been resolved in a timely matter, I do not know the details. Again, maybe trip insurance could have helped, I don’t know a thing about Eurostar.
Everyone loves to blame Disney these days, and some are legitimate complaints. Grief is an awful thing to deal with. The family is probably dealing with regret and so many more things. It hurts when people die before their time. I am so very glad they got this resolved. I would have been gutted had my brother died at 26. I hope the family can now find a way forward.
Tonya
I agree with CobraKai here. Policies are in place for a reason. While the situation is unfortunate, it should not have been some great surprise to the family being as though she was terminal. An insurance plan should have been purchased. I really am sick to death of society not taking accountability for their own mistakes and immediately throwing up their pitchforks.
I do have a great deal of sympathy for this family but, nonetheless, please don’t pass the blame.
Cynthia A Bettinger
Well said Tonya!
Maya
👏👏👏👏
Joe
Not only that – they didn’t book with Disney directly. ” Collins’ family had purchased a package from Disneyland Paris through their chosen travel operator, in this case, Hays Travel.”
So you have Hays Travel paying Disney, who pays Eurostar. Hays travel should be sorting this for them – not throwing Disney under the bus.
They paid Hays travel directly – that’s who should be issuing the refund.
Cynthia A Bettinger
I agree with CobraKai 100%. The article states “tickets were booked by a third party, in this case SEEMINGLY via Disney.” The author of the article isn’t even sure of the most important piece of the complaint. In the USA at least, when you book a Disney package through the Disney website (which I’ve done many times), it never includes travel expenses. Now, go through Expedia or Travelocity, it can–however, that’s called booking through a “third party.” Not Disney. As a senior citizen, I don’t travel without trip insurance; and this situation certainly seemed as precarious as traveling in your 70s.
Kris
How is any of this Disney’s fault? They booked through a 3rd party on the Disney site. They got refunded everything that went to Disney. Just had an issue getting the train tickes refunded. Sorry for your loss, but it sounds like you are just trying to find someone to blame.
Blampy
Let’s go Disney!
Mike
We had the same thing happen due to COVID. We purchased a package and while Disney refunded our trip, the airline tried not to.
It sounds like the same thing here, so not really Disney’s fault, but that of Eurostar or the travel agent for not making things clear.
Bren
Everyone commenting Disney is not responsible. Please reread the article. Eurostar states they cannot refund the money due to not receiving it from the third party, which they state is Disney as the third party. Therefore, Disney has not paid Eurostar, but has kept the money for the train tickets. As to rescheduling, yes they could eventually, but when you are in mourning, the last thing on your mind is to go on vacation. Healing takes time, and everyone knows Disney also has restrictions, timelines you have to adhere to when things are postponed. Face it, the new Disney does not care about their customers any longer.
Cerys
Eurostar are not owned by Disney, they are a private entity. It’s easy to blame Disney, but, this time they are absolutely not to blame.
I should imagine this family took out travel insurance and surely this would be covered if they had declared Sophie’s condition.
I booked a trip through Disney before covid shut down the US, I had flights with VA. Disney refunded everything within two days of my request, VA took two months and I was one of the lucky ones.
DK
Not true.. The travel agent has to pay Disney for their product. They simply collect the funds which are then passed on to the provider. Disney is responsible for the refund.
DK
This is so very tragic. However, as Cobra Kai stated, trip insurance was available, which was turned down, obviously. That was a choice made by the family, and would have covered their loss. Funds were also donated or the trip which were the families to use at Disney and only Disney. Those funds should go back to the people that donated the money, should they receive any back. As sad as this is, these two things make me wonder why they want to hold Disney responsible for a full refund.
Nancy
Also so sorry for their loss.
Pat
Just a thought about this sad tale. Regardless of who is responsible ( third party, etc. ) did the grieving brother return the refunded money to those who donated it for the trip in the first place?
Comments are closed.