“Lack of Integrity,” Guests Claim Universal Cares Less About Vital Theme Park Rule Than Disney

in Universal Orlando

Guests riding Flight of the Hippogriff in The Wizarding World of Harry Potter at Universal Studios Hollywood

Credit: Universal Studios

Universal Orlando Resort Parkgoers are up in arms about a “lack of integrity” from its Team Members when it comes to one important theme park rule – claiming that Universal cares less about the issue than Disney.

Plenty of things go into making a theme park experience special. Sometimes it’s jaw-dropping attractions like Disney Hollywood Studios’ Rise of the Resistance or Islands of Adventure’s Hagrid’s Magical Creatures Motorbike Adventure, or immersive lands like the Wizarding World of Harry Potter or SUPER NINTENDO WORLD. Other times it’s the tasty treats from your favorite theme park restaurant or unique events like Mickey’s Very Merry Christmas Party or Halloween Horror Nights.

Universal Studio Orlando rotating globe
Credit: Universal

Related: Disney Cast Member Promotes Line Cutting

But a huge factor of a memorable theme park experience comes is the employees that make it happen. At Walt Disnwy World Resort, Disneyland Resort, and other Disney Parks worldwide, Cast Members are trained in the art of “making magic.” While Universal’s Team Members may not have as famous a legacy, they’re also equally talented at immersing Guests in the magic of the movies.

However, some Guests feel like Universal’s Team Members fall short of Disney in one particular area. In a Reddit thread, one Guest claimed that Universal Team Members ignore – if not allow – fellow Guests to cut in line.

On a recent trip, user Chris5938 experienced Guests openly jumping from the Universal Express Unlimited Pass line to the regular queue – something they found particularly irritating as they themselves had bought Express Passes.

Universal Express Pass logo in front of the Park entrance
Credit: Universal

“I bought unlimited Express Passes for our stay for two people which [cost] a pretty penny,” they wrote. “The same family ( one would have a [Universal Studios Express Pass]) and the other [four] would wait in normal queue where just after you can scan the express pass you can cross over from the regular queue to the other one. So all 4 from the normal queue crossed to the express and then they acted like they were meeting people a little further up and they did that until just about the front.”

When the user spoke to a Team Member working on the ride, they “seemed un-phased” and said “we know and that was it, probably because so many complained. But that same family did it multiple times and I’m just baffled why it’s even allowed.”

Guests ride Rip Ride Rockit at Universal Studios Florida
Credit: Universal

They went on to explain that it was their first time visiting Universal Orlando Resort and that they had just spent a week at Walt Disney World prior to this visit. In their experience, Disney’s Cast Members “care a bit more” about line-cutting.

Some users responded that they wouldn’t be surprised if Universal Studios Florida Team Members were “taught to not confront these people directly to avoid confrontation,” and argued in favor of the Team Members who risk facing a Guest’s wrath if they call them out.

“It’s a cheat on the system and [Universal Orlando] should absolutely find a way to fix it,” wrote RuhoRhubarb. “But I’m not expecting a teenager on 16/hr to try and confront full-grown adults who are more liable to scream at them and call them names than actually listen to reason and admit they’re being ridiculous. These situations are on management.”

Three young Guests visiting Hogsmeade at The Wizarding World of Harry Potter in Universal's Islands of Adventure at Universal Orlando Resort
Credit: Universal

Related: Disney World Addresses Line Cutting Issue, Begins Punishing Guests

User Mattpsu79 had experienced one such issue when a Guest became aggressive with a Team Member who called them out for line-cutting. “We saw a woman cutting the line on Cat in the Hat,” they wrote. “I do believe she was legitimately just trying to catch up with her husband and kids. There was a 50yo line attendant trying to argue with her insisting her husband and kids needed to come back to the back of the line with her, and she was just going to piss off other Guests. He argued with her for a good 30-45 seconds, and she still just ended up doing what she wanted anyway. I was actually kind of surprised the employee pushed the issue with her as that was a pretty minor thing all considered. But definitely made me think how defensive, confrontational, and angry entitled guests are likely to get if you try to call them out on a more egregious violation of policy.”

Meanwhile, others claimed to have experienced something similar – but that this behavior is rampant across all theme parks, including both Universal and Disney. This does seem to be an issue raised more and more often by Guests in recent months and definitely isn’t representative of a theme park’s workers. Fingers crossed that Universal Orlando management can find a line-cutting solution that doesn’t put Team Members in a sticky situation.

Have you noticed an increase in line-cutting at theme parks recently? Let us know your thoughts in the comments!

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